Terms of Service

Last updated: July 24, 2025 | Effective date: July 24, 2025

1. Agreement to Terms

By accessing or using SkinPal AI ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access the Service.

These Terms apply to all visitors, users, and others who access or use the Service, including the mobile application and web application.

2. Description of Service

SkinPal AI provides AI-powered skin analysis services that:

  • Analyze facial photographs to assess skin conditions
  • Track skin health metrics over time
  • Provide educational insights about skincare
  • Offer personalized recommendations based on analysis

Important: SkinPal AI is NOT a medical device or service. Our analysis is for educational and informational purposes only and should not replace professional medical advice.

3. User Accounts

Account Creation

  • You must be at least 13 years old to create an account
  • You must provide accurate and complete information
  • You are responsible for maintaining account security
  • You must notify us immediately of any unauthorized access

Account Responsibilities

You are responsible for all activities under your account and agree not to:

  • Share your account credentials
  • Use another person's account without permission
  • Create multiple accounts for deceptive purposes
  • Use the Service for any illegal or unauthorized purpose

4. Acceptable Use Policy

You agree NOT to:

  • Upload inappropriate, offensive, or illegal content
  • Use the Service to harass, abuse, or harm others
  • Attempt to reverse engineer or hack the Service
  • Use automated systems or bots to access the Service
  • Violate any applicable laws or regulations
  • Infringe on any third-party rights
  • Transmit viruses or malicious code
  • Interfere with or disrupt the Service

5. Content and Intellectual Property

Your Content

By uploading photos or other content to SkinPal AI, you:

  • Retain ownership of your content
  • Grant us a license to use, process, and analyze your content for Service provision
  • Confirm you have the right to upload and share the content
  • Understand that content is used to improve our AI algorithms (in anonymized form)

Our Content

All Service content, features, and functionality are owned by SkinPal AI and protected by international copyright, trademark, and other intellectual property laws.

Blog Content Attribution

Blog posts and articles on SkinPal AI may feature various author names. These attributions are for illustrative and educational purposes. Content is created by our team and AI-assisted tools to provide valuable skincare education. Author names may be fictional or representative and do not necessarily indicate actual individual authorship.

6. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy. By using SkinPal AI, you consent to our collection and use of personal information as outlined in the Privacy Policy.

7. Disclaimers and Limitations

Medical Disclaimer

SKINPAL AI IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE

  • Our analysis is for educational and informational purposes only
  • Always consult qualified healthcare providers for medical concerns
  • Do not make medical decisions based solely on our analysis
  • Seek immediate medical attention for serious skin conditions

Service Disclaimer

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:

  • Accuracy or reliability of analysis results
  • Uninterrupted or error-free service
  • Fitness for a particular purpose
  • Non-infringement of third-party rights

8. Limitation of Liability

To the maximum extent permitted by law, SkinPal AI shall not be liable for:

  • Any indirect, incidental, special, or consequential damages
  • Loss of profits, data, or use
  • Damages resulting from unauthorized access to your account
  • Any damages exceeding the amount paid by you in the past 12 months

9. Indemnification

You agree to indemnify and hold harmless SkinPal AI, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your content uploaded to the Service

10. Subscription and Payments

If you choose to subscribe to premium features:

  • Billing occurs at the beginning of each subscription period
  • Subscriptions auto-renew unless cancelled
  • Cancellation must occur before the renewal date
  • No refunds for partial subscription periods
  • We may change pricing with 30 days notice

11. Termination

We may terminate or suspend your account immediately, without prior notice, for:

  • Violation of these Terms
  • Illegal or harmful activities
  • At our sole discretion for any reason

Upon termination, your right to use the Service will cease immediately. You may delete your account at any time through the app settings or by contacting us.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of Delaware, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of Delaware.

14. Contact Information

For questions about these Terms of Service, please contact us:

Email: [email protected]

Response Time: We aim to respond within 48 hours

15. Miscellaneous

  • Entire Agreement: These Terms constitute the entire agreement between you and SkinPal AI
  • Severability: If any provision is found unenforceable, the remaining provisions will continue in effect
  • Waiver: Failure to enforce any right or provision shall not be deemed a waiver
  • Assignment: You may not assign these Terms without our prior written consent