How can we help you?

You can create an account using Google Sign-In or Apple Sign-In. Simply tap the respective button on the sign-in screen and follow the prompts.

Yes! SkinPal AI offers a free tier with daily skin analysis. Premium features are available through subscription for advanced tracking and insights.

SkinPal AI works on iOS (iPhone 11 and newer), Android (8.0+), and any modern web browser for our web app.

For best results: Use natural lighting, remove makeup, position your face in the frame guide, keep a neutral expression, and ensure the camera is steady.

Photos may be rejected if they're too blurry, poorly lit, don't show your full face, or if you're wearing makeup or accessories that obscure your skin.

Currently, SkinPal AI requires real-time photos taken within the app to ensure consistent quality and lighting for accurate analysis.

Hydration measures moisture levels, Texture analyzes smoothness, Tone evaluates evenness, Redness indicates inflammation, Oiliness tracks sebum production, and Acne counts visible blemishes.

Our AI achieves 89-94% accuracy for common skin conditions. However, it's for educational purposes only and doesn't replace professional dermatological advice.

Skin changes daily based on sleep, hydration, stress, weather, and skincare routine. Small fluctuations are normal - focus on long-term trends.

We use end-to-end encryption, secure cloud storage, and follow strict privacy practices. Your photos are never shared without consent.

Send an email to [email protected] with 'Data Deletion Request' in the subject line. We'll process your request within 30 days.

Only you can see your photos and analysis results. Our AI processes them automatically without human review.

Try: Force closing and reopening the app, checking for app updates, ensuring stable internet connection, or reinstalling the app if issues persist.

Check that you've granted camera permissions in your device settings. On iOS: Settings > SkinPal AI > Camera. On Android: Settings > Apps > SkinPal AI > Permissions.

Ensure you're using the same sign-in method (Google or Apple) you used to create your account. Check your internet connection and try again.

iOS: Settings > Your Name > Subscriptions > SkinPal AI. Android: Play Store > Menu > Subscriptions > SkinPal AI. Cancel anytime before renewal.

No, your account and historical data remain accessible. You'll revert to the free tier with limited features.

Refunds are handled through your app store. Contact Apple App Store or Google Play Store support for refund requests.